Before calling for service, there are some basic steps you can take to troubleshoot your STANLEY door.
If you still can't get the door to work after trying these steps, don't hesitate to give us a call. If you feel that the door is unsafe (for example, if it's closing too fast), air on the side of caution—power down the door, take the door out of working order, and call a technician right away.
If the switch is set to something other than AUT, such as CLS (closed) or OPN (open), the door will remain in that position.
The modern sensor systems pick up quite a lot. That said, our sensors are adaptive and will learn if you have something in the range of the sensor (for example, a garbage can or a plant), but that learning takes time. Even signage or door decorations can sometimes interfere with the sensor, so be sure there's ample free space.
Wave plates have some indicator of if they have been activated; whether that's a beeping noise, a light that turns on, or a light that changes colors, be on the lookout for a noticeable activation.
Wait for 15 to 30 seconds to let the doors reboot and then turn it back on.
Troubleshooting an automatic sliding door? Check out this helpful video!
Learn to perform a daily Dura-Glide 2000/3000 safety check in this helpful video!
Dos & Don'ts
We encourage you to take only the actions recommended above. Any further maintenance should be completed only by a qualified door technician (one of our AAADM-certified personnel).
Here are some critical dos and don'ts to be aware of:
- DON'T ever lubricate the door or the inside of the header cover. The doors don't require it and adding lubrication can actually ruin your door.
- DO ensure the door is powered off if you decide to clean the tracks.
- DON'T ever open up any plates or technology. Leave that to the pros!
- DO remember that many doors are intended to break out in case of emergency—if your door breaks out, know that it's not broken; you can just pop it back into place.
- DON'T attempt to operate the door if it's malfunctioning; if it's not working, cut off power and call a technician.
