Servicing All Manufacturers' Automatic Doors
For Over 80 Years: 1.888.366.7444
Servicing All Manufacturers' Automatic Doors
For Over 80 Years: 1.888.366.7444
Our service team doesn't settle until you are completely satisfied. With an average of 12 years experience, our technicians certified by the American Association of Automatic Door Manufacturers diagnose and fix any manufacturers' door with speed and professionalism.
As the inventor of the automatic door over 80 years ago, we're putting decade's worth of service data to work so you can lower your total cost of ownership and maximize uptime.
When you partner with us, your dedicated Service Account Manger ensures a simple and seamless experience, from placing a service call all the way through invoicing.
Before requesting service, please consider watching our automatic sliding door troubleshooting video, or visit the troubleshooting swing door operator webpage.
Ways To Request Service
Request for Service Form. The National Service Center will enter all requests between 7am-11pm EST Monday-Sunday.
Call 1-888-366-7444 for our 24/7/365 National Call Center
Extended Coverage Service: For information about Service and Planned Maintenance programs, email inquiries to ServiceContractSales@sbdinc.com
Replacement Parts: Contact your local Branch Office.
Online form or email during business hours
Digitized and automated processes for consistent and accelerated dispatching
Superior speed of diagnosis, service, and high rate of "fixing it right the first time"
★ STANLEY Exclusive
*Scheduled Protection Plans. Annual contract required, billed annually, quarterly or monthly.
Included STANLEY Services:
- Pay as you go for labor, travel and parts
Welcome to the STANLEY Extended Coverage Family. Reduce service calls with:
- One annual scheduled 14-point inspection to minimize unpredictable expenses1
- Door operation training
- Dedicated Service Sales Advisor to keep admin tasks running seamlessly
Pay-as-you go for labor, travel and parts
Every request gets Included STANLEY Services.
This annual plan offers everything in the Peak Performance Plan, plus:
- All Standard Labor and Travel during business hours2
- Enhanced response time
You just pay for parts as you go.
This is our most comprehensive plan. It covers everything in our Peak Performance and Peak Performance LT plans, plus:
- Parts 90% worn are replaced pro-actively (verses when fail)
- Parts are included3
No more surprises, just peace of mind.
★ STANLEY Exclusive
*Scheduled Protection Plans. Annual contract required, billed annually, quarterly or monthly.
1. Option to add 2 or 4 14-pt inspections a year. Option to add AAADM Safety Certification to 14-pt inspection.
2. 7:30am to 4:30pm Mon-Fri. All after hours service and Saturday will be billed at 1.5 times the agreed upon hourly rate. All service performed on Sundays and Holidays are billed at 2 times the agreed hourly rate
3.Except for wear items
Even though we already have the largest service geographic footprint in North America, we continue to expand our team of over 750 technicians, and back them up with a 24-hour call center, 2 Rebuild Centers, 2 Distribution Centers, 3 Manufacturing Plants, on-site troubleshooting support, real time digital systems, and processes such as our Natural Disaster Response Plan.
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302Amy Codiamat/Travis PetersonBy PineApple Hospitality on 02/05/2020Called Amy about our front entrance sliding doors not working properly, She sent out her tech Travis Peterson who was wonderful and everything was back to normal in a very short period of time. Thank You Amy/Travis. Good Job!
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302Thanks for the serviceBy Sidheswar on 06/17/2019Thanks for the service
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302I just want to take a minuteBy Darin Boggs on 06/13/2019I just want to take a minute to say how happy we were with our tech. He dealt with a lot of distractions and interruptions politely and professionally. I know it comes with the territory but it still takes the right personality. Everything went well and we have received good feedback already.
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302My thanks to the crew forBy Paul Murphy on 06/13/2019My thanks to the crew for their professionalism and collaboration installing this project.
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302All of the team that workedBy Dustin Olsen on 06/13/2019All of the team that worked on this site did an excellent job on the ICU and sliding door installs we did. The team was very professional and was great to work with. Their attention to details and solving the issues on site was top notch. I was thoroughly impressed with our Project Manager, on the way he handled the project through the communication and coordination on site and the material issues we had to deal with.
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Commonly asked questions